Returns Policy

Our Returns Policy apply to refunds, exchange and replacement of Products.

If you change your mind in relation to the Purchase of Products, you may exchange a purchased Product (other than Custom Product) to any other Product of equal or lesser value (subject to availability). We do not provide refunds for change of mind for any Product. We do not provide refunds or exchange for change of mind for Custom Products. We will only exchange a Product permitted under this clause if:

  • you contact us and provide us with relevant information;
  • you return the Product at your cost within thirty (30) days of purchase;
  • you provide us with proof of purchase; and
  • the returned Product is unused and returned to us in original packaging.

You will be responsible for any cost and Tax of delivering the exchanged Product to you.  

  • If you have received a Product that is faulty, is not of an acceptable quality, or becomes faulty within a reasonable time of purchase (we consider twelve (12) months from the date of purchase to be a reasonable time) (Defective Product), or if you otherwise wish to exercise your rights under the Consumer Guarantees in relation to the Defective Products, we may provide a refund or replacement Product to you provided that:
  • you contact us and provide us with the relevant information;
  • you return the Defective Product to us at your cost;
  • you provide us with proof of purchase; and
  • we have examined the Defective Product and in our reasonable opinion, determined that the fault in the Defective Product is not due to any misuse by you, failure by you to use the Product in accordance with User Instructions, using the Product in an abnormal way, failure to take reasonable care of the Products, or any unauthorised modifications on the Products.

We will be responsible for any cost of delivering the replacement Products to you. We will provide replacement Products for all Defective Products which are Custom Products. No refunds will be provided for Custom Products, unless required by applicable Consumer Protection Law.

  • If in our reasonable opinion, the returned Product is not faulty, or the defect was due to any reason set out in 3(d), no refunds or replacement Product will be provided. If you have returned the Product to us, we will arrange for such Product to be returned to you subject to payment of any delivery cost by you.
  • Any refunds may take up to thirty (30) days to process, depending on your payment methods.